We are sorry to inform that due to delivery restrictions laid in below cities we will not be able to fulfill your orders at the moment : Makkah, Madinah, Al Jubail, Al Hasa, Al Qassim and Taif

Deliveries may take longer than usual and orders placed on 12th May will be delivered after Eid

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FAQS

1.ONLINE ORDER

  • Do I need to set up an account to place an order?

    No, you can shop at Ajmal Perfume.com without creating an account. We actually have two options so you can checkout as either a Guest with help of your social media login or a Member. However, by creating an account you would get the following benefits:

    • Review your order history,
    • Save your favorite products and organize them into your wishlist,
    • Save your address to make it a lot easier to shop in the future.

     

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  • How do I change my account details?

    Go to Login and sign into your ACCOUNT using your email address and password. Click ‘My profile’ go to ‘change password’ and update, remembering to 'Save Changes'. For security purposes, we may request further information to verify your identity.

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  • How will I know that AJMAL PERFUMES has received my order?

    We will send an order acknowledgement email immediatley after the order has been placed. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.

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  • Can I cancel my order?

    Customer Service is unable to cancel or make changes to an order once it has been shipped. If you wish to cancel your order, then you're required to inform Ajmal Perfumes through email or telephone about your cancellation within 24 hours from the time of order being placed.

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2.PAYMENT

  • What kind of payment methods do you accept?

    Credit / Debit Cards

    At Ajmal Perfume.com, our preferred payment method is via a secure DEBIT & CREDIT card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard. Orders completed with CREDIT cards will not be charged any additional fees.

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  • Why was my credit/debit card or other payment method declined at checkout?

    If you receive notification that your Credit or Debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:


    The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type
    The 3 or 4 digit security number is correct
    Your Credit or Debit card has not expired
    Verify whether you entered your payment information correctly

    If you would like further assistance, please Contact Us to: 920016878

    Please note: orders cannot be placed over the telephone for delivery

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3.SHIPPING

  • When will I receive my order?

    Delivery times are estimates and commence from the date of shipping, rather than the date of order. Your item will be delivered within 4-5 Working days and are subject to the acceptance and approval of your order. 

    Please select your preferred shipping destination for shipping options, delivery times, shipping Costs and all other information. 

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  • Shipping Destinations

    •  

      SHIPPING OPTIONSCOSTSHIPPING INFORMATION
      Standard (Major Cities - Riyadh, Dammam, Jeddah, Dhahran & Khobar) 30.00 SAR* For basket value less than 400 SAR. Receive your order within 4-5 working days 
      Standard 1 (Other Cities) 37.00 SAR*

      For basket value less than 400 SAR. Receive your order within 4-5 working days 

      Standard 2 Free*

      For basket value more than 400 SAR. Receive your order within 4-5 working days 

      *Only if the shipment weight is 0-5 kgs else 2 SAR will be applicable for each additional kgs.

    • Working days are Sunday to Thursday, excluding public holidays in the Kingdom of Saudi Arabia
    • Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day and We do not deliver to freight forwarding addresses or PO Boxes. Please check the area of service for the shipping destinations before placing an order.

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  • Where does Ajmal Perfumes deliver?

      • Presently, Ajmal Perfume online store is only available for purchase and shipment within UAE and KSA. You are required to choose a preferred country in order to avail the offers and products that are available in your respective countries.

    • We regret to inform that if you wish to place an order in UAE and request for a delivery in KSA or vice versa, we will not be able to process the request.
     
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  • Can I track my order?

    • If you have a REGISTERED ACCOUNT with Ajmal Perfumes, please select Login, sign into your account and click the 'Order History' tab.
    • Once your order has been shipped you can also track it at www.aramex.com using the tracking number located in your shipping confirmation email.
     
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  • What are shipping restrictions?

    Due to strict International trading agreements and regulations, we are unable to ship the fragrance to other countries except UAE & KSA. As of now, we can ship the goods only within UAE & KSA.

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4.RETURN

5.CUSTOMER SERVICE

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